While the features of Microsoft CRM 4.0 are extensive, a few of the top ones include scalability, availability, and performance. By installing Microsoft CRM, you can change the way in which your business operates, for the better. One of the key components of beating out the competition is being able to access customer information at any given time, and in real-time. With the Microsoft CRM service, this is possible. Because of scalability, availability, and performance features of this program, you can get your hands on valuable information 365 days a year, both online and offline.

For example, this solution provides enhancements to the email router, better support for enterprise launch, load balancing, and other elements that can make your business much better than you ever imagined. In fact, Wide Area Network environments also provide improved performance, being able to move data that has to go over a slower connection. Another huge feature is that should your database crash, Microsoft CRM creates and maintains a copy of this database for you, always protecting your best asset, the customer.